Frequently asked questions
Can't find your answer? Email support@getseagull.com.
Does Seagull store my audio?
No. Audio is streamed in real time to our speech provider for transcription and translation, then discarded. If you save a session, only the text transcript is stored.
Is my data used to train AI models?
No. Audio is never used to train models. Quick Translate, document and image translation, and session titles run on Google Gemini with provider data collection denied, so your content is not used for training. Google may keep request content for up to 90 days, solely for abuse monitoring.
Where is my data hosted?
The Seagull API runs on Fly.io, with Amsterdam in the Netherlands as its primary region and machines in Tokyo and Dallas. The full list of providers and locations is on the Subprocessors page.
How do I delete my account and data?
In the app, go to Profile → Advanced settings → Delete account. This removes your saved sessions and transcripts, every document you uploaded or translated, your team membership and sign-in account, and cancels web subscriptions. You can also email support@getseagull.com. Apple and Google subscriptions are managed in your device's store settings.
Is Seagull SOC 2 certified?
Our SOC 2 Type I audit is in progress. Until it is complete, this Trust Center describes the controls Seagull runs today, and we're happy to answer security questionnaires.
Can I sign a DPA with Seagull?
Yes. Email support@getseagull.com with the subject "DPA request" and we'll send our Data Processing Agreement.